Terms & Conditions

Effective Date: September 2023

Welcome to Kartikay Medical Agency ("KMA", "we", "our", or "us"). These Terms & Conditions govern your access to and use of our website, mobile application, and services.

By using our platform, you agree to these Terms. If you do not agree, you must not use our services.

1. Platform Purpose

Kartikay Medical Agency is a B2B medical supply platform designed to connect verified wholesalers with retailers for ordering and delivery of medical products.

2. Eligibility

You may use this platform only if you are:

• A registered business entity (retailer or wholesaler)
• Legally allowed to purchase or distribute medical products
• Providing accurate business and contact information

3. User Responsibilities

By using our platform, you agree that you will:

• Provide correct and updated business information
• Use the platform only for lawful business transactions
• Not misuse or attempt to disrupt the platform services
• Maintain confidentiality of your account credentials

4. Orders and Deliveries

KMA facilitates product ordering and delivery between wholesalers and retailers. We are not a manufacturer of medical products.

• All orders are subject to wholesaler availability
• Delivery timelines may vary depending on location and logistics
• Retailers are responsible for verifying products upon delivery

5. Payments

Payment terms depend on agreements between wholesalers and retailers. Kartikay Medical Agency may introduce payment services in the future.

6. Product Accuracy and Compliance

While we ensure that wholesalers are verified, KMA does not guarantee:

• Medical effectiveness of products
• Regulatory approval in all regions
• Accuracy of wholesaler-provided product descriptions

Users are responsible for ensuring compliance with applicable healthcare laws.

7. Account Suspension

We reserve the right to suspend or terminate accounts if users:

• Provide false information
• Engage in fraud or illegal activity
• Misuse the platform or violate these Terms

8. Intellectual Property

All platform content, branding, logos, and software are the property of Kartikay Medical Agency and may not be copied or reused without permission.

9. Limitation of Liability

Kartikay Medical Agency is not liable for:

• Indirect damages or business losses
• Delays caused by third-party logistics providers
• Product issues arising from wholesalers or manufacturers

10. Privacy

Your use of the platform is also governed by our Privacy Policy. Please review it here: Privacy Policy

11. Changes to Terms

We may update these Terms at any time. Continued use of the platform after updates means you accept the revised Terms.

12. Contact Information

If you have questions about these Terms, contact us:

📧 Email: support@kma-medical.com
📞 Phone: +91 11 2345 6789

Last Updated: September 2023